Data deletion
Request your data deleted
Your data is kept until you ask for deletion, nothing is auto-purged. There are two options, both available right from your account page.
Delete verification documents only
Your passport, ID, and licence photos are permanently deleted. Your account, rental history, and profile stay. You will be asked to verify again for your next rental.
- ✓ Document files removed from storage
- ✓ Verification status reset
- ✓ Account and history stay intact
Delete your account permanently
Your whole account is closed and personal data is deleted or anonymized. This cannot be undone.
- ✓ Verification documents permanently deleted
- ✓ Name, email, and phone number anonymized
- ✓ The account can no longer log in
- ✓ Financial records are kept for bookkeeping, without your personal data
How to do it
- 1Log in to your account
- 2Open Privacy and data on your account page
- 3Choose Delete documents or Delete account, then type the confirmation
Booked as a guest, no account?
Send your request over WhatsApp or email halo@ayorental.com from the contact you booked with, quoting your booking reference (AYO-XXXXXX). We process it within 3 business days.
Note: deletion is postponed while a rental or dispute is still open.
Send via WhatsApp →