Privacy policy
Your data, your control
Applies to ayorental.com and its apps, operated by PT Setiawan Solusi Digital as the data controller (Indonesian PDP Law). Last updated 9 August 2026.
What we collect
- Booking data: name, email, WhatsApp number, nationality, rental details.
- Verification (KYC) data: a photo of your passport or ID and licence, only to confirm you may ride legally. We never hold physical documents.
- Payment data is processed by a licensed payment gateway. We never store your card number.
- The 8-point handover photos, as condition proof for both sides.
How we use it
- To run your rental: unit allocation, delivery, billing, and deposit refunds.
- The delivering vendor only receives your name, WhatsApp number, and delivery address. Nothing more.
- We never sell your data to third parties.
How long we keep it
- Data is kept until you ask us to delete it. There is no automatic deletion.
- You can request deletion any time from your account page: verification documents only, or your entire account permanently.
- Financial records (invoices, payments) must be kept for bookkeeping, but their personal data is anonymized when an account is deleted.
- Deletion is postponed while a rental or dispute is still open.
Your rights
- Access and correct your data from your account page.
- Delete your verification documents or your whole account from the account page, under Privacy and data.
- Guests without an account can make the same requests over WhatsApp or by emailing halo@ayorental.com, quoting the booking reference.
Want to delete your documents or account?
How data deletion works →